Airport arrivals hit by passport gate failure

3 years ago 130
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Thousands of passengers arriving at UK airports were hit by delays on Friday after a technical problem disrupted self-service passport gates.

Heathrow, Gatwick, Manchester and Edinburgh airports all reported problems with the e-gates.

But a Home Office spokesperson said the problem was quickly identified and had now been fixed.

The problem came after weeks of passenger anger over queues because of Border Force staff issues.

The gates allow travellers with biometric passports to pass through border control without a manual inspection.

They are staffed and operated by Border Force, a Home Office department.

"This afternoon, a technical issue affected e-gates at a number of ports, " the Home Office said.

"The issue was quickly identified and has now been resolved.

"We have been working hard to minimise disruption and apologise to all passengers for the inconvenience caused."

Officials said the UK's border security was not affected.

Passengers arriving at Heathrow endured lengthy queues over the summer as staff struggled to cope with Covid-19 documentation as well as passports and visas.

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