Alan Joyce: Qantas boss exits early amid mounting scandals

1 year ago 27
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Alan JoyceImage source, Getty Images

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Alan Joyce has led Australia's flag carrier for 15 years

By Tiffanie Turnbull

BBC News, Sydney

Qantas boss Alan Joyce will depart the airline two months earlier than scheduled amid mounting controversies.

Mr Joyce was set to leave in November, after 15 years as chief executive, but will now exit the role immediately.

He said recent attention on "events of the past" made it clear this is "the best thing" he could do.

The airline is the subject of growing public anger after reaping record profits despite a series of scandals.

In the past two years it has faced a slew of criticism for expensive airfares, mass delays and cancellations, and its treatment of workers.

And on Thursday Australia's consumer watchdog - the Australian Competition and Consumer Commission (ACCC) - announced it was taking legal action against the airline over allegations it had sold tickets to more than 8,000 flights it had already cancelled.

The lawsuit means the national carrier is now facing legal action on three fronts.

It is also appealing against a ruling it illegally outsourced thousands of jobs during the pandemic, and fighting a class action from customers over its inflexible flight credit scheme.

Shareholders are now under pressure from some groups - including some parliamentarians - to vote down Mr Joyce's final remuneration package.

In a statement on Tuesday, Mr Joyce said there was a lot he was proud of over his time at Qantas, but it now needed to "move ahead with its renewal as a priority".

"There have been many ups and downs, and there is clearly much work still to be done, especially to make sure we always deliver for our customers. But I leave knowing that the company is fundamentally strong and has a bright future," he said.

Qantas Chairman Richard Goyder paid tribute to Mr Joyce, saying he "has always had the best interests of Qantas front and centre, and today shows that".

"This transition comes at what is obviously a challenging time for Qantas and its people. We have an important job to do in restoring the public's confidence in the kind of company we are."

When her posting was announced in May, incoming chief executive Vanessa Hudson said restoring the airline's reputation was her top priority.

Formerly its Chief Financial Officer, Ms Hudson will become Qantas' first female boss when she assumes the role on Wednesday.

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