Royal Mail fined £5.6m for missing delivery targets

Published

8 minutes ago

Royal Mail has been fined £5.6m by the regulator for failing to meet its first and second class delivery targets.

Ofcom said that in 2022-23, Royal Mail only delivered 73.7% of first class mail on time and 90.7% of second class mail on time.

It said Royal Mail had breached its obligations by missing targets "by a significant and unexplained margin".

This caused "considerable harm" to customers, and Royal Mail did not take sufficient action to prevent it.