Sainsbury's deliveries cancelled due to tech issues

8 months ago 20
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Sainsbury'sImage source, Getty Images

Sainsbury's has said it will not be able to send the "vast majority" of online deliveries on Saturday because of "technical issues".

Customers have been contacting the supermarket on social media to report issues with their online orders.

Some stores have also been affected. Sainsbury's tweeted an apology to customers and said it was trying to fix the issues.

BBC News has contacted Sainsbury's for comment.

Customers said on X, formerly known as Twitter, shared their experiences, with some saying their delivery had not arrived. Others said they were due a delivery but did not received a confirmation and payment was not taken.

In one post to a customer on social media, Sainsbury said: "No orders will be going out today and once the systems are fixed."

Sainsbury's said on X: "We're experiencing technical issues affecting some stores, our groceries online service and our ability to contact customers.

"Unfortunately, we will not be able to fulfil the vast majority of today's groceries online deliveries.

"We are working hard to fix the issue and apologise to our customers for the inconvenience.

"We will contact customers proactively to rebook orders as soon as we can."

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