Tesco apologises as website and app crash

Tesco's website and app have crashed, with shoppers unable to order goods and track deliveries.

Britain's biggest supermarket confirmed that it was experiencing "an issue" after customers took to social media about the website.

The scale of the problem was unclear on Sunday morning, or if the troubles were nationwide or in certain areas.

According to Downdetector, which monitors website outages, shoppers began reporting issues on Saturday.

Tesco said it was "working hard to get things back up and running", and apologised for the inconvenience.

Shoppers have complained about a lack of information since Saturday, with many wanting to know how to cancel orders and whether they would get money back.

However, in response to one tweet on Sunday morning, Tesco replied: "Hi, thanks for getting in touch. We're currently experiencing issues with our website that's affecting all of our customers right now. We're really sorry for any inconvenience caused and our IT teams are working really hard to fix the issues as a priority. Please try again later."

The BBC has asked the retailer for an update.

Tesco's online sales have soared, especially during lockdown, with the supermarket ramping up capacity.

The firm's latest financial results say the scale and reach of its online operations are "unmatched in the UK", with total sales topping £6bn. Tesco said it had 6.6 million app users.